Privacy Policy

1. Information We Collect

We collect only the information that is necessary to operate and improve the service. We do not collect information we don't need.

Information you provide directly

• Name and email address (required for account creation)
• Payment information (processed securely via our payment provider — we do not store card details)
• Data you enter into the app: contacts, pipelines, notes, tasks, attachments, and any other records
• Messages or feedback submitted through contact, support, or feedback forms

Information collected automatically

• IP address and general geographic region
• Device type, operating system, and browser type
• Pages visited and actions performed within the application
• Session duration and usage patterns for performance and reliability improvements
• Error logs and diagnostic data to help us fix bugs

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and maintain your account
• To deliver and operate the service
• To process payments and manage your subscription
• To respond to your support requests, questions, and feedback
• To identify and fix bugs and improve product reliability
• To understand how people use the product and improve features accordingly
• To detect and prevent abuse, fraud, or security threats
• To send transactional emails (account confirmations, password resets, billing receipts)

We do not use your data for advertising, behavioral profiling, or to train machine learning models without your explicit consent.

3. Data Ownership

You retain full ownership of your data. Every contact, note, record, pipeline, and piece of content you create in Feather belongs to you.

Feather does not claim ownership over any user-generated content. We process your data solely as a data processor acting on your behalf, not as a data controller with independent rights over your content.

You can export your data at any time in standard formats (CSV, JSON) from within the application.

4. Data Sharing & Disclosure

We do not sell, rent, trade, or share your personal data with advertisers or data brokers.

We may share data only in the following limited circumstances:

• Infrastructure providers: We use reputable third-party services (hosting, databases, payment processing) that are strictly necessary to operate Feather. These providers have no right to use your data beyond what is needed to provide their services to us.
• Legal obligations: If required by a court order, subpoena, or applicable law, we may disclose data to comply with our legal obligations. Where permitted, we will notify you before doing so.
• Safety and security: To investigate, prevent, or take action against fraud, abuse, or threats to the safety of our users or the platform.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will provide notice before this occurs and ensure the same privacy standards apply.

5. Cookies & Tracking

Feather uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the product is used at a high level. We do not use third-party advertising trackers.

For full details, see our Cookie Policy.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the service.

• If you delete your account, your data will be permanently removed from our systems within 30 days
• Some residual data (such as billing records) may be retained longer if required by law or for legitimate accounting purposes
• Anonymized or aggregated data (which cannot identify you) may be retained indefinitely for product analytics

You may request deletion of your data at any time by contacting us at support@feather-crm.com.

7. Security

We take the security of your data seriously. Our measures include:

• Encryption in transit using TLS/HTTPS for all data transmitted between your browser and our servers
• Encryption at rest for stored data
• Strict access controls — only authorized systems and personnel can access production data
• Regular security reviews and updates
• Monitoring for unusual or potentially abusive activity

No system is 100% secure, and we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data
• Portability: Request your data in a machine-readable format
• Restriction: Request that we restrict processing of your data in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise any of these rights, contact us at support@feather-crm.com. We will respond within a reasonable timeframe.

9. Children's Privacy

Feather is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly. If you believe a minor has submitted data to us, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we may notify you via email or through an in-app notice. Continued use of Feather after changes constitutes your acceptance of the revised policy.

11. Contact

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us: