Cookie Policy
Last updated: March 4, 2025
This Cookie Policy explains how Feather ("Feather", "we", "us", or "our") uses cookies and similar technologies when you visit our website at feather-crm.com or use our web application. It describes what cookies are, which ones we use, why we use them, and how you can control them.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile) by websites you visit. They are widely used to make websites work efficiently, remember your preferences, and provide information to site owners.
Cookies can be:
- Session cookies: Temporary cookies that expire when you close your browser
- Persistent cookies: Cookies that remain on your device for a set period of time, or until you delete them
- First-party cookies: Set by the website you are visiting (i.e., Feather)
- Third-party cookies: Set by a domain other than the website you are visiting
Similar technologies include local storage, session storage, and pixel tags, which function in comparable ways. Where we refer to "cookies" in this policy, we mean all such technologies.
2. Why We Use Cookies
Feather uses cookies to:
- Keep you authenticated and securely logged into your account
- Remember your preferences and settings across sessions
- Maintain the state of your session as you navigate the application
- Protect the security and integrity of the platform
- Understand how users interact with the product to improve performance and usability
- Diagnose technical issues and monitor for errors
We do not use cookies for advertising or behavioral tracking. We do not partner with advertising networks or use tracking cookies that follow you across the web.
3. Types of Cookies We Use
Essential Cookies
These cookies are strictly necessary for the application to function. Without them, services like logging in, staying authenticated, and navigating securely would not work.
- Authentication session tokens
- CSRF protection tokens
- Security-related session identifiers
Cannot be disabled without breaking core functionality.
Preference Cookies
These cookies remember choices you make to personalize your experience. They allow us to provide a more tailored experience on return visits.
- UI display preferences
- Last visited section or view
- Language or regional settings (where applicable)
Performance & Analytics Cookies
These cookies collect aggregated, anonymized information about how users interact with Feather. This helps us identify what's working well, what isn't, and where to focus improvements.
- Page view counts and navigation patterns
- Feature usage frequency
- Error and crash reporting
- Performance timing data
Data collected is anonymized and not linked to individual users.
4. Third-Party Cookies
We use a limited number of reputable third-party services that may set cookies on your device. These include:
- Payment processors: For securely handling billing transactions. These services operate under their own privacy policies and security certifications.
- Infrastructure and CDN providers: For delivering assets and monitoring availability.
We do not use third-party advertising cookies, social media tracking pixels, or retargeting technologies. We do not permit advertising networks to place cookies through our site.
5. How Long Do Cookies Last?
The lifespan of a cookie depends on its type:
- Session cookies expire when you close your browser or end your session
- Authentication cookies typically last 7–30 days to keep you logged in, depending on your settings
- Preference cookies may persist for up to 1 year
- Analytics cookies are generally anonymized and short-lived
6. Managing & Controlling Cookies
You can control and manage cookies in several ways:
- Browser settings: Most browsers allow you to view, block, or delete cookies through their settings menu. Check your browser's help documentation for instructions.
- Opt-out tools: For any third-party analytics tools we use, you may be able to opt out directly through the provider's opt-out mechanism.
- Clearing cookies: You can clear existing cookies stored by your browser at any time.
Please note: Disabling essential cookies will prevent you from logging in and using core features of the application. Non-essential cookies can generally be blocked without affecting core functionality.
7. Do Not Track
Some browsers support a "Do Not Track" (DNT) signal. Because there is no consistent industry standard for how DNT signals should be interpreted, Feather does not currently respond differently to DNT signals. However, we do not engage in cross-site tracking regardless.
8. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our practices. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed.
9. Contact
If you have questions about our use of cookies or this policy, please reach out: