Core Concept

Default Setup vs Custom Build

Start with what works. Customize when you need to. Both paths lead to the same powerful platform.

Default Setup

Ready in 30 seconds

Pre-configured settings based on how most people use a CRM. Sign up and start adding contacts immediately.

  • Standard contact fields (name, email, phone, company)
  • Basic sales pipeline with common stages
  • Simple task list with due dates
  • Basic calendar view
  • Essential tags for categorization

Best for: Getting started quickly, testing Feather, or when standard workflows fit your needs.

Custom Build

Your way, your pace

Start from scratch or modify the defaults. Shape every aspect of Feather to match your exact workflow.

  • Define your own contact fields
  • Create pipelines for any process
  • Build custom views and filters
  • Design your own tag taxonomy
  • Set up personalized automations

Best for: Unique workflows, specific industries, or when you know exactly what you need.

You can switch anytime

Start with defaults, then customize later. Or start custom from day one. There's no penalty for changing your mind—your data stays exactly where it is.

In practice

See how the journey from default to custom works

Wedding photographer

Starts with defaults

Uses standard contact fields and basic pipeline.

Then customizes

Adds custom fields for venue, date, package type. Creates pipeline stages like 'Inquiry → Consultation → Booked → Shot → Delivered'.

SaaS founder

Starts with defaults

Uses default sales pipeline and contact management.

Then customizes

Adds custom fields for MRR, plan type, renewal date. Builds automations for trial expiry and upgrade nudges.

Keep it simple

  • Use default settings
  • Focus on your work, not configuration
  • Change only what doesn't fit

Go advanced

  • Build from scratch
  • Define every field and workflow
  • Create a perfectly tailored system

Start your way

Choose defaults or custom—you can always adjust later.